From supply chain issues to personnel disruptions, the automotive industry experienced a barrage of trials resulting in a decline in initial vehicle quality. General Motors, however, rose above these challenges and brought home nine segment awards in the J.D. Power 2022 studies, with Buick claiming the top spot in the Initial Quality Study.
The J.D. Power Initial Quality Study surveys customer experience for the first 90 days they own a new vehicle. For 2022, the IQS surveyed over 84,000 vehicle owners and lessees via a thorough questionnaire, looking at categories such as driving experience, driving assistance, infotainment, controls, displays, interior features, exterior components, and more. Ratings are determined by problems per 100 vehicles (PP100). Lower scores mean higher quality.
Buick scored 139 PP100, placing it at the highest-ranked brand in overall initial quality. In fact, Buick actually improved the brand’s overall vehicle quality by 17 PP100 in comparison to earlier model years. And the 2022 Buick Encore GX specifically ranked first in its segment.